We currently only accept credit card payments, PayPal & Crypto currency. More payment methods will be added in the future.

All of our prices are displayed in $AUD

• Australia: Free delivery, 5-7 days
• Other countries: Free delivery, 5-7 days

OUR DELIVERY PARTNERS

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

We will gladly Refund or Exchange an item if:

• The item is faulty
• The item is not the same as the description or as shown or advertised
• The item does not perform as per the manufacturers intention

You may not be entitled to a Refund or Exchange if:

• You have changed your mind and no longer require the item
• You decide you cannot afford the item
• You found the item cheaper elsewhere
• The style, colour, or size is not suitable
• You were responsible for the fault
• All refund requests MUST be accompanied with an original receipt or other proof of purchase.
  Please feel free to discuss our policy with our Manager prior to purchase.

Note that measurements quoted on our website and affiliated sites and social media channels are subject to slight variances, when purchasing items measure all items to ensure they fit your space.

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.

Support Team: theteam@customersupport.care

Of course! All our Flair™ products are made of the highest grade (6A) of long fibre, 100% pure mulberry silk.

We produce our pillowcases according to very high standards of quality, and we never use any toxic dyes.

Hair stylists, beauty experts, super models, and even dermatologists around the world all consider Flair™ as their best kept secret.

These pillowcases are hypoallergenic, totally natural, and do wonders for your skin and hair while you are sleeping due to their non-absorbent fibers.

Your face and hair come into direct contact with your pillowcase much more than any other fabric, and because Flair™ fibers are much less absorbent than cotton, your face will be better hydrated than if you sleep on a more absorbent fabric like cotton.

Furthermore the smoothness and softness of these pillowcases mean there will be much less friction on your face as your roll around at night.

If you are sick of waking up in the morning with wild bed-head, a high-quality silk pillowcase will actually improve the situation significantly.

A lot of your bed-hair comes from rolling and scraping your hair all night across a relatively rough surface. Silk pillowcases are much smoother and less hard on your hair.

Momme weight is a means of measuring the quality of silk, and the higher the momme weight, the higher quality the silk is.

Silk bedding with a high momme weight like 22 will appear significantly shinier and more lustrous, and will also last significantly longer (sometimes up to twice as long as silk bedding with a lower momme weight).

Yes – Turn the silk pillowcase inside out, place inside a mesh laundry bag, and wash with a mild detergent. Use a basic detergent (with low pH) such as washing soap. Heavy chemicals can only harden the silk (e.g., alkaline, bleach). There are also detergents specialised for silk in the market

Depending on how much facial cream or moisturizers you use, pillowcases can become dirty quite quickly.

Even if you shower before bed, we recommend washing your pillowcases every week to make sure they are always very clean.

If you have a cold or a serous acne problem then you might sometimes want to wash your sheets even more than once per week.

Having a spare set of pillowcases can be a big help for situations in which you need to wait for your first set to air dry overnight.