About Flair Silk Company Australia
An online store selling silk and satin bedding, sleepwear and accessories across Australia.
We sell two things that look alike and are not: mulberry silk, and satin. Satin is a weave and silk is a fibre, so a satin fabric can be silk and can just as easily be polyester. Most of this industry is comfortable letting that blur. We are not, so every product page here names its own fabric in the first two lines and again in the specifications.
What the range is made of
The silk half is 100 per cent mulberry: the pillowcases at 22 momme, the flat sheet and the men's lounge robe and boxer shorts at 19 momme, and the women's pyjama set at 16. Momme is a weight rather than a thread count, because silk thread is too fine to count usefully, and a higher number means a denser, longer wearing fabric.
The satin half is a satin weave in polyester, microfibre or viscose depending on the product. It glides in much the same way, it machine washes, it holds its colour, and it costs a fraction as much. It also breathes less, which some people notice in February. Both halves are worth owning and we would rather sell you the cheaper one honestly labelled than have you pay silk money for a satin weave.
What we will not claim
Silk reduces friction against hair and skin, and it moves moisture rather than trapping it. Those are properties of the fibre and they are as far as we take it. We do not publish effectiveness percentages, we do not claim a medical or dermatological outcome, and where a customer review exists we link to the review rather than paraphrase it. A star rating with no data behind it does not appear on this site at all.
Delivery, returns and the law
Delivery is Australia wide, free on orders of $90 or more and otherwise Express Delivery at $25, arriving in 5 to 7 days after a 24 to 48 hour handling time. All prices include GST.
You have 15 days to change your mind on an unused item in its original packaging. A change of mind return carries a $29 handling charge and you cover the return postage. That is our own policy rather than a legal right, because Australian law gives no statutory cooling-off period for an online purchase, and we would rather say so than imply a right you do not have. Separately, and regardless of anything in our terms, the consumer guarantees under the Australian Consumer Law apply to everything we sell.
Company details
- Trading nameFlair Silk Company Australia
- Legal entityBuyFactory Direct Pty Ltd
- ABN30 656 628 938
- Australia administrationSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- Emailtheteam@customersupport.care
- International call centre+66 98 391 3877
Frequently asked questions
Who runs this store?
Flair Silk Company Australia, which is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. The Australian address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153.
Do you have a shop I can visit?
No. This is an online store and orders ship from a warehouse rather than a shopfront.
Why do you sell satin as well as silk?
Because the two solve the same problem at very different prices. What people want from a silk pillowcase is less friction against hair and skin, and a polyester satin does that too. We would rather sell you the cheaper one honestly labelled than have you pay silk money for a satin weave.
How do I tell which is which on your site?
Every product page states the fabric in the first two lines and again in the specifications. If it says mulberry silk with a momme weight, it is silk. If it says polyester, microfibre or viscose, it is a satin weave.
What is Grade 6A?
It describes the raw silk fibre: 6A is the long fibre grade. Long fibres keep the surface even through years of washing, where short fibres work loose and the fabric roughens.
Are you part of a larger group?
Yes. Flair Silk sells in several countries under this brand, and the group behind it also runs other retail brands. The Australian store trades under BuyFactory Direct Pty Ltd.
How quickly do you answer email?
Usually within one business day, seven days a week. Quote your order number and we can normally answer in one reply.
Do you sell to trade?
Yes. The wholesale page is the place to start; tell us roughly what you need and we will quote.
Do you take Australian consumer law seriously?
Yes, and it is worth being specific about what that means. The consumer guarantees under the Australian Consumer Law apply to everything we sell and cannot be excluded by anything in our terms. Our 15 day change of mind policy is separate from that and is our own choice, because Australian law does not require it for an online purchase.
Where are the products made?
We do not publish a country of origin for this range, so we do not claim one. If it matters to your decision, ask us before you order and we will tell you what we know.
Do you publish customer reviews?
Where there are verifiable reviews they appear on the product page with a link back to the review itself. We do not write illustrative reviews and we do not display a star rating without real data behind it.
How do I complain about something?
Email the team with your order number and what went wrong. If the answer is not good enough, say so in the same thread and it goes to someone else rather than back into a queue.