About Flair Silk Company
Mulberry silk and satin bedding, sleepwear and accessories, each one labelled with the fabric it is really made of. Delivered across Australia.
What we do
We sell two things that look alike and are not: mulberry silk, and satin. Satin is a weave and silk is a fibre, so a satin fabric can be silk and can just as easily be polyester. Most of this industry is comfortable letting that blur. We are not, so every product page here names its own fabric in the first two lines and again in the specifications.
What the range is made of
The silk half is 100 per cent mulberry: the pillowcases at 22 momme, the flat sheet and the men's lounge robe and boxer shorts at 19 momme, and the women's pyjama set at 16. Momme is a weight rather than a thread count, because silk thread is too fine to count usefully, and a higher number means a denser, longer wearing fabric.
The satin half is a satin weave in polyester, microfibre or viscose depending on the product. It glides in much the same way, it machine washes, it holds its colour, and it costs a fraction as much. It also breathes less, which some people notice in February. Both halves are worth owning and we would rather sell you the cheaper one honestly labelled than have you pay silk money for a satin weave.
What we will not claim
We do not publish effectiveness percentages, we do not claim a medical or dermatological outcome, and where a customer review exists we link to the review rather than paraphrase it. A star rating with no data behind it does not appear on this site at all.
Delivery
Delivery across Australia is free on orders of $90 or more. Below that, Express Delivery is a flat $25, shown in your basket before you pay. Orders are dispatched within 2 working days and then delivered in up to 7 working days by tracked courier. All prices include GST. You can pay by credit or debit card (through Stripe) or with PayPal. Our shipping page has the full detail.
Returns and the law
You have 15 days to change your mind on an unused item in its original packaging. A change of mind return carries a $29 handling charge and you cover the return postage. That is our own policy rather than a legal right, because Australian law gives no statutory cooling-off period for an online purchase, and we would rather say so than imply a right you do not have. Separately, and regardless of anything in our terms, the consumer guarantees under the Australian Consumer Law apply to everything we sell.
If something is not right
Your rights under the Australian Consumer Law apply to everything we sell. If an item turns up faulty, or it is not what the page described, email us and we will put it right. Our refunds and returns page explains how that works.
How to reach us
Email theteam@customersupport.care and a person will answer, usually within one working day. You can also call our international call centre on +66 98 391 3877. If you are asking about an order, include the order number and we can find it straight away.
Who is behind Flair Silk Company
Flair Silk Company is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.
That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.
What we sell
Pillowcases
Mulberry silk pillowcases at 22 momme in a run of colours, one at a time or as a pair. A satin pillowcase sits beside them at a lower price, labelled as satin.
Sheets
A mulberry silk flat sheet at 19 momme, and satin sheets for a lower price, each with its fabric named on the page.
Sleepwear
For women, a mulberry silk pyjama set, satin pyjamas and a satin nightgown. For men, a mulberry silk lounge robe and boxer shorts, satin pyjamas and a satin robe.
Accessories
A mulberry silk eye mask, sleep bonnet and baby mittens, plus custom embroidery and gift wrapping with a handwritten card.
Everything we promise is written down:
Frequently asked questions
Who runs this store?
Flair Silk Company Australia, which is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. The Australian address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153.
Do you have a shop I can visit?
No. This is an online store and orders ship from a warehouse rather than a shopfront.
Why do you sell satin as well as silk?
Because the two solve the same problem at very different prices. We would rather sell you the cheaper one honestly labelled than have you pay silk money for a satin weave.
How do I tell which is which on your site?
Every product page states the fabric in the first two lines and again in the specifications. If it says mulberry silk with a momme weight, it is silk. If it says polyester, microfibre or viscose, it is a satin weave.
What is Grade 6A?
It describes the raw silk fibre: 6A is the long fibre grade. Long fibres keep the surface even through years of washing, where short fibres work loose and the fabric roughens.
Are you part of a larger group?
Yes. Flair Silk sells in several countries under this brand, and the group behind it also runs other retail brands. The Australian store trades under BuyFactory Direct Pty Ltd.
How quickly do you answer email?
Usually within one business day, seven days a week. Quote your order number and we can normally answer in one reply.
Do you sell to trade?
Yes. The wholesale page is the place to start; tell us roughly what you need and we will quote.
Do you take Australian consumer law seriously?
Yes, and it is worth being specific about what that means. The consumer guarantees under the Australian Consumer Law apply to everything we sell and cannot be excluded by anything in our terms. Our 15 day change of mind policy is separate from that and is our own choice, because Australian law does not require it for an online purchase.
Where are the products made?
We do not publish a country of origin for this range, so we do not claim one. If it matters to your decision, ask us before you order and we will tell you what we know.
Do you publish customer reviews?
Where there are verifiable reviews they appear on the product page with a link back to the review itself. We do not write illustrative reviews and we do not display a star rating without real data behind it.
How do I complain about something?
Email the team with your order number and what went wrong. If the answer is not good enough, say so in the same thread and it goes to someone else rather than back into a queue.