Tracked delivery anywhere in Australia. Free on orders of $90 or more; below that the only method offered is Express Delivery at $25, which is also available above the threshold as a paid upgrade. Allow 5 to 7 days, after a 24 to 48 hour handling time. We ship within Australia only, and every price includes GST.
You have 15 days from purchase to change your mind on an unused item in its original packaging, with proof of purchase. That is our own policy rather than a statutory right, because Australian law gives no cooling-off period for an online purchase. A change of mind return carries a $29 handling charge, you cover the return postage, and the original delivery charge is not refunded. Refunds are processed 24 to 48 hours after we receive the item.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the consumer guarantees in the Australian Consumer Law, return postage included. Those guarantees cannot be excluded and nothing on this page limits them; where the failure is major the choice between a refund, a replacement and a repair is yours.
Once embroidered, wash exactly as you would the pillowcase: cold water, enzyme-free detergent, no bleach, air dry out of direct sun. Turn it inside out so the stitching is not what rubs in the machine.
Embroidery OnlyThe pillowcase itself is a separate line
Any NamePut the wording in the order note at checkout
Add 2 To 3 DaysStitching happens before the parcel ships
Per PillowcaseOne charge for each case you want stitched
About this product
Embroidery only. Buy the pillowcase separately.
This line pays for a name embroidered onto a silk pillowcase you are ordering at the same time. It is not a pillowcase, and on its own it will arrive as nothing.
This is a service line, not a product. It pays for a name stitched onto a silk pillowcase, and it needs a pillowcase in the same order to be stitched onto.
Add the pillowcase you want, add this line once for each case you want embroidered, and put the wording in the note field at checkout.
Embroidery adds 2 to 3 days to the handling time, so allow for it if the parcel is a gift with a date attached.
It cannot be undone, so an embroidered case is not returnable on a change of mind. Everything else about the returns policy is unchanged.
If you want the parcel wrapped as well, add Custom Gift Wrapping.
Personalising something makes it a gift rather than a purchase, and on a pillowcase a name is about as far as it should go: it is going to be seen every night for years.
Because the stitching is permanent, this is the one line in the range that cannot come back on a change of mind. Check the spelling in the note field twice. We stitch exactly what is written there.
It is priced per pillowcase. Two cases means adding this line twice.
The stitching is done before the parcel ships, which is where the extra 2 to 3 days goes. Ordinary orders leave in 24 to 48 hours.
Once it is stitched, care does not change: cold water, no enzymes, no bleach, no dryer. Turn the case inside out so the machine works on the outside of the fabric rather than on the thread.
Still deciding?
Not sure yet? That is fine.
You can change your mind. You have 15 days from purchase on any unused item in its original packaging. That is our own policy rather than a statutory right, because Australian law gives no cooling-off period for an online purchase, and we would rather say so than imply a right you do not have. A change of mind return carries a $29 handling charge and you cover the return postage.
If it turns up faulty, damaged or not as described, that is on us. The consumer guarantees in the Australian Consumer Law give you a repair, a replacement or your money back, and where the failure is major the choice is yours rather than ours. We pay the return postage and nothing on this page limits any of it. Read the detail on our refunds and returns page, or ask us anything before you order.
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
How can I contact customer support?
Email theteam@customersupport.care. It reaches a person, seven days a week, and most emails are answered within one business day.
Do I need an account to place an order?
No, and there is no account to make. Checkout is guest only on this site: you enter your delivery details once, pay by card or PayPal, and your confirmation email carries the order number and the tracking link.
When will I receive my refund?
Refunds are processed within 24-48 hours after the returned item is received and inspected.
How do I start a return?
Email theteam@customersupport.care within 15 days of purchase with your order number and what you would like to do. The team replies with the return address and the steps. Do not send anything back before you have that reply.
What is your return policy?
We offer a 15-day return window on most items. Products must be unused and in original packaging.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link.
Can I modify or cancel my order after it's placed?
Orders can only be modified or canceled within 1 hour of placement. Please contact our support team as soon as possible.
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.
I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
DO YOU HAVE A SHOP LOCATION?
We are a "online supplier", with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
DO I GET A RECEIPT FOR MY ORDER?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?
AUSTRALIA: Free delivery, 5-7 days Other countries: Free delivery, 7-10 days OUR DELIVERY PARTNERS
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All of our prices are displayed in $AUD - Australian Dollars & include GST
WHICH PAYMENT METHODS ARE ACCEPTED?
More payment methods will be added in the future.
Is this a product or a service?
A service. It is a charge for work done on an order, not something that arrives on its own. Ordered by itself it would arrive as nothing.
Do I add this as well as the item, or instead of it?
As well. Add the pillowcase, robe or set you actually want, then add this line to the same order.
Does it change my delivery cost?
No. Delivery is worked out on the order value: free at $90 or more, otherwise Express Delivery at $25.
Does the price include GST?
Yes. Every price on this site includes GST.
Can I add it after I have already ordered?
Sometimes, if the order has not been packed yet. Most orders ship within 24 hours, so email us straight away with your order number and we will tell you either way.
Where do I put my message or wording?
In the note field on the checkout page. That is the only place we read it from, so anything typed elsewhere will not reach the packer.
What if I leave the note field blank?
The order still goes out. For gift wrapping it is wrapped without a card; for embroidery we will email you and ask, which delays the parcel.
Can I send it straight to the recipient?
Yes. Put their address as the delivery address at checkout. There is no invoice or price in the parcel.
Will the recipient see what it cost?
No. Nothing showing a price goes in the box.
Can I order this for more than one item?
Gift wrapping is charged once for the whole order. Embroidery is charged for each pillowcase you want stitched, so add it once per case.
How long will the whole order take?
Handling is 24 to 48 hours, then 5 to 7 days in transit anywhere in Australia. Embroidery adds a further 2 to 3 days before dispatch.
Do you deliver outside Australia?
No. This store ships within Australia only.
Can I cancel it?
An order can be cancelled until it ships, with a 12.5 per cent service and processing fee. Contact us within about 12 hours, because most orders ship within 24.
What if the wrapping or the stitching is not right?
Tell us. That is a consumer guarantee matter under the Australian Consumer Law rather than a change of mind return, so there is no handling charge and you do not pay return postage.
The complete guide
Getting a monogram right the first time
3 min readFlair Silk Company
It is stitched exactly as you type it
The wording you put in the note field at checkout is what goes on the case, capital letters and all. That is deliberate: guessing at someone's preferred form of their own name is worse than following the brief. Read it back before you pay.
One line per case
The charge is per pillowcase. If you are having a pair done, add it twice and say in the note which name goes on which.
Allow the extra days
Ordinary orders leave within 24 to 48 hours. Embroidery adds 2 to 3 days before that clock starts. For a gift with a date on it, order the week before rather than the day before.
It is permanent, so it is final
An embroidered case is not returnable on a change of mind. That is the one place our returns policy differs from the rest of the range, and it is because the case cannot be sold to anyone else. If the stitching is wrong or faulty, that is our problem and the consumer guarantees apply as they do to everything else.
Tell us what you want it to do and how you do laundry, and we will tell you whether the silk or the satin is the better spend. Free delivery across Australia on orders over $90.
Custom Embroidered Silk Pillowcase sold by Flair Silk Company at silkpillowcase.com.au. This is a SERVICE line, not a pillowcase: it pays for a name embroidered onto a silk pillowcase bought in the same order, priced per pillowcase. The wording is entered in the note field at checkout. Embroidery adds 2 to 3 days to the usual 24 to 48 hour handling time. Because the stitching is permanent, an embroidered pillowcase cannot be returned on a change of mind; the Australian Consumer Law guarantees for faulty or misdescribed goods are unaffected. Prices include GST. Delivery is Australia wide, free over AUD 90, otherwise Express Delivery at AUD 25.
