{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of AUD 90 and over. Below that the only method offered is Express Delivery at AUD 25, which is also available on any order as a paid upgrade. Orders are handled in 24 to 48 hours and tracked from there. This store ships within Australia only. All prices include GST.",
    "content": "Shipping and delivery Last updated 25 August 2026. Where we deliver Australia only. We do not ship overseas from this store. Flair Silk sells in other countries under the same brand, and if you are outside Australia one of those stores will be the right place rather than this one. We deliver everywhere in Australia, including Sydney NSW, Melbourne VIC, Brisbane QLD, Perth WA, Adelaide SA, Gold Coast QLD, Canberra ACT, Newcastle NSW, Wollongong NSW, Hobart TAS, Darwin NT. What delivery costs Free on orders of $90 or more. Express Delivery at $25 below that threshold. It is the only method offered under $90. Express Delivery is also available above the threshold, as a paid upgrade, at the same $25. The threshold is applied at checkout on the order value. You do not need to ask for it. Every price on this site includes GST, so the figure on the product page is the figure you pay. How long it takes Allow 5 to 7 days in transit anywhere in Australia. That is on top of a 24 to 48 hour handling time while the order is picked and packed. An embroidered pillowcase adds a further 2 to 3 days before the parcel ships, because the stitching is done first. Delivery time varies by location, and a remote address will sit at the longer end of that window. Tracking You get an email with a tracking number as soon as your order ships. If it has not arrived, check the junk folder first, then email us with your order number. For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake, and it is worth checking whether part of an order has already landed before reporting it missing. If something goes wrong Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked as complete that is not on your doorstep: email theteam@customersupport.care with the order number and we will chase the courier. Under the Australian Consumer Law goods that do not arrive within a reasonable time are our problem to fix, not yours. Who you are dealing with Flair Silk Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Email theteam@customersupport.care .",
    "url": "https://silkpillowcase.com.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fifteen days from purchase to change your mind on an unused item in its original packaging, with proof of purchase. This is the shop's own policy: Australian law gives no statutory cooling-off period for an online purchase. A change of mind return carries a $29 non-refundable handling charge and the customer pays return postage; refunds are processed 24 to 48 hours after the item is received. An order can be cancelled until it ships, with a 12.5 per cent service and processing fee. Separately, the consumer guarantees under the Australian Consumer Law apply to everything sold and cannot be excluded: goods that are faulty, unfit for purpose or not as described carry a repair, replacement or refund, the choice being the customer's where the failure is major, with return postage paid by the shop.",
    "content": "Refunds and returns Last updated 25 August 2026. Two separate things are described on this page and it is worth keeping them apart. The first is your rights under the Australian Consumer Law, which we cannot limit. The second is our own change of mind policy, which we offer voluntarily because Australian law does not require it. Your consumer guarantees Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Goods must be of acceptable quality, fit for the purpose we describe them for, and match their description. If something fails to meet one of those guarantees, you are entitled to a repair, a replacement or a refund. Where the failure is major, the choice between them is yours rather than ours, and you may also be entitled to compensation for any other reasonably foreseeable loss or damage. Where the failure is minor we may choose to repair it within a reasonable time instead. In either case we pay the return postage, and nothing anywhere on this site limits any of it. Tell us as soon as you can. Email theteam@customersupport.care with your order number, what is wrong and a photograph if the problem is visible. Changing your mind Australia gives no statutory cooling-off period for an ordinary online purchase, so what follows is our own policy rather than a right you have in law. We would rather say that plainly than let you believe otherwise. You have 15 days from purchase to return an item because you changed your mind, it did not fit, you found a better price, you no longer need it or you ordered the wrong thing. To be eligible: the item is unused and in its original packaging you have the receipt, the order confirmation or other proof of purchase from this website it was bought from this website rather than from a third-party retailer On a change of mind return there is a $29 non-refundable handling charge per order, which covers the original packing and handling, and you pay the postage to send it back to the warehouse it came from. The original delivery charge is not refunded. An embroidered pillowcase is the one exception: the stitching is permanent and the item cannot be resold, so it is not returnable on a change of mind. If it is faulty or the stitching is wrong, that is a consumer guarantee matter and the paragraphs above apply as normal. Cancelling an order An order can be cancelled at any time until it ships. Most orders ship within 24 hours of being placed, so if you need to change or cancel one, contact us within about 12 hours. A 12.5 per cent service and processing fee applies to a cancellation. Once packing and shipping have started the order cannot be cancelled and the returns policy above is the route instead. Damaged, incorrect or missing If your order arrives damaged, has parts missing, is not what you ordered, or does not arrive at all, tell us immediately. None of those is a change of mind return: there is no handling charge, you do not pay return postage, and we sort it out. Items in one order can travel in separate packages, so check whether part of it has landed before you count something as missing. How a return works Email theteam@customersupport.care within 15 days with your order number and what you would like to do. We reply with the return address and the steps. Do not send anything back before you have that reply, because the warehouse your parcel came from is not always the one you might guess. Pack it as it arrived and send it back. Once it reaches us we process the refund within 24 to 48 hours, to the original payment method. If you would rather hold it as credit against a future order, say so and we will. If we cannot sort it out Say so in the same email thread and it goes to someone else rather than back into the queue. If you are still not satisfied, you can contact the Australian Competition and Consumer Commission or the consumer affairs office in your state or territory. Nothing on this page affects your right to do that. Who you are dealing with Flair Silk Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Email theteam@customersupport.care .",
    "url": "https://silkpillowcase.com.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Flair Silk Company Australia collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 25 August 2026. This policy explains what we collect, why, and what you can do about it. It is written to the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Who we are Flair Silk Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Contact us about anything on this page at theteam@customersupport.care . What we collect and why Order details. Your name, email address, delivery address and phone number, so the order can be picked, sent and tracked, and so we can contact you about it. Messages. Whatever you send us through the contact form or by email, so we can answer it. Site analytics. Which pages were viewed and roughly where from, so we can see what is useful. These load only after you accept cookies. We do not ask for anything we do not need, and there is no account to create on this site: checkout is guest only. Payment details We do not collect or store card numbers. Card payments go to Stripe and PayPal payments go to PayPal, and in both cases the payment details are entered with them rather than with us. What comes back to us is confirmation that the payment succeeded and the order details attached to it. Who else sees it Only the parties needed to complete your order: the warehouse that picks and packs it, the courier that delivers it, the payment provider you chose, and the email service that sends your confirmation. We do not sell personal information and we do not pass it to anyone for their own marketing. Cookies and tracking The site sets a small number of cookies to keep your cart working. Analytics and advertising tags are different: they load only after you accept cookies, and you can change that at any time using the cookie settings link in the footer. See the cookie policy for the detail. Email Order confirmations and delivery updates are transactional: you get them because you bought something. We send marketing email only to people who have asked for it, every marketing message carries an unsubscribe link, and unsubscribing takes effect immediately. That is what the Spam Act 2003 requires and it is also how we would want to be treated. How long we keep it Order records are kept for as long as Australian tax and business record-keeping law requires. Contact form messages are kept while they are useful for supporting you and then deleted. Analytics data is held according to the retention setting on the analytics property and is not tied to your name. Your rights You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Email theteam@customersupport.care and we will respond within a reasonable time. Complaints If you think we have mishandled your personal information, tell us first and give us a chance to fix it. If you are not satisfied with how we handle the complaint, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au. Overseas storage Some of the services we use to run this store, including hosting, email delivery and analytics, store data on servers outside Australia. Where that happens we use established providers who are contractually required to protect the information they hold for us.",
    "url": "https://silkpillowcase.com.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Flair Silk Company Australia.",
    "content": "Terms and conditions Last updated 25 August 2026. These are the terms you agree to by using this site and by ordering from it. If you do not agree with them, do not order. Who you are contracting with Flair Silk Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Contact: theteam@customersupport.care . Prices and GST All prices are in Australian dollars and include GST. The price shown on the product page is the price charged. Delivery is shown separately at checkout before you pay. We may change prices at any time, but the price that applies to your order is the one displayed when you placed it. Orders Placing an order is an offer to buy. We accept it when we dispatch the goods, and until then we may decline it, for example where an item is out of stock, where a price or description was obviously wrong, or where we cannot deliver to the address given. If we decline an order that has been paid for, we refund it in full. There is no account to create: checkout is guest only, and your order confirmation email is your record of the order. Product information We describe every product as accurately as we can, and in particular we state on each product page whether it is silk or a satin weave in polyester, microfibre or viscose. Colours can look different between screens. Where we do not publish a figure, the page says so rather than estimating one; if a detail matters to your decision, ask us before you order. Delivery We deliver within Australia only. Delivery is free on orders of $90 or more, and otherwise Express Delivery at $25. Allow 5 to 7 days in transit after a 24 to 48 hour handling time. Delivery times are estimates rather than guarantees, but goods that do not arrive within a reasonable time are our problem to resolve under the Australian Consumer Law. Full detail on the shipping page . Cancellations, returns and refunds An order can be cancelled until it ships, with a 12.5 per cent service and processing fee. After that, our change of mind policy gives you 15 days from purchase on an unused item in its original packaging, with a $29 handling charge and return postage paid by you. Full detail, including what happens when something is faulty or wrong, is on the refunds and returns page . Your consumer guarantees Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: they must be of acceptable quality, fit for their purpose and match their description. Where they are not, you are entitled to a repair, a replacement or a refund, and to compensation for other reasonably foreseeable loss. Using this website Do not upload or transmit anything through this site that contains malicious code, that is defamatory, obscene or discriminatory, or that infringes someone else's intellectual property. The content of this site, including its text, images and layout, belongs to us or to our suppliers and may not be copied for commercial use without permission. Liability Subject always to the consumer guarantees above, and to the extent the law allows, our liability arising from an order is limited to resupplying the goods or paying the cost of having them resupplied. See the limited liability and indemnity page. Changes and governing law We may update these terms. The version on this page when you order is the one that applies to that order. These terms are governed by the law of New South Wales, Australia, and the courts of New South Wales have jurisdiction, which does not affect any right you have to bring a matter in your own state or territory.",
    "url": "https://silkpillowcase.com.au/terms-and-conditions/"
  }
}